Cancellation Policy
Effective date: July 14, 2026
The short version
- Your deposit reserves your move — it is not full payment, and it is deducted from your final cost.
- Deposits are refundable if you request it within 72 hours of the deposit being processed.
- After 72 hours, deposits are non-refundable.
- If you book within 7 days of your pickup date and then cancel, no refund is available.
- Deposits paid by check, bank wire, Zelle, Venmo, or direct deposit are non-refundable.
- Refund requests must be sent by email to support@mc-movers.com.
What your deposit is
The deposit reserves the order for service. Without a paid-in-full deposit, the terms of the order for service and the rates can change. The deposit is only reserving the current order for service; it is not full payment of the move. The deposit will be deducted from the final cost of the entire move.
The 72-hour refund window
The deposit is refundable after being placed as long as the request is received within 72 hours from the time of being processed. After 72 hours the deposit is non-refundable. No refund will be issued after 72 hours.
Moves booked within 7 days of pickup
If a move is booked within 7 days of the pickup date that you request and you opt to cancel, you will not be eligible for any refund.
Cancellations on the day of service
On the day of service, any refusal or denial of service — either verbally in person, by email, or over the phone — will be treated as a late cancellation made outside of the cancellation window of 72 hours. No refund will be issued if service is refused, canceled, or denied on the day of service or pickup.
How to request a refund
All refunds requested within 72 hours must be submitted via email to support@mc-movers.com. This email needs to include your job number and, where possible, a brief explanation. Once this is received and approved, we will respond with the next refund date. Refunds are issued twice a month.
Non-refundable payment methods
Deposits made via check, bank wire, Zelle, Venmo, or direct deposit into the company account are non-refundable.
What you agree to when you book
The following acknowledgment forms part of the service agreement you sign when booking a move with MC Movers:
By signing this agreement I agree and understand the terms and conditions of the company's cancellation policy. I agree that my deposit is non-refundable if outside of the cancellation window or is not within the terms of the cancellation policy. In the case of a disputed transaction I, the customer, will be responsible for all fees associated with the recovery of the deposit, including but not limited to court costs, filing fees, and attorney fees.
Questions about this policy
Contact us before you book if anything here is unclear — we would rather answer questions up front than have a surprise later. Call (800) 807-2173 (Mon–Fri, 8AM–6PM ET) or email support@mc-movers.com. See also our company information and consumer information pages.